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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since the product was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Exchanges
We only replace items if they are defective or damaged.
Shipping returns
To return your product, you should mail your product to:
GUITAR MAGNETS d.o.o.
Rašćane 66
21270 Zagvozd
Croatia
Need help?
Contact us for questions related to refunds and returns.
