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Returns & Refunds Overview
Our return and refund policy is valid for 30 days from the delivery date. If more than 30 days have passed, we unfortunately can’t offer a refund or exchange.
To be eligible for a return, items must be unused and in the same condition in which they were received.
A receipt or proof of purchase is required to complete your return.
Refunds will not be issued in the following cases:
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Items that are not in original condition, or are damaged or missing parts for reasons not caused by us
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Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll email you to confirm receipt and let you know whether your refund has been approved or rejected.
If approved, your refund will be processed shortly after.
Exchanges
We only replace items if they arrive defective or damaged.
Returning Your Item
To return a product, please send it to:
GUITAR MAGNETS d.o.o.
Rašćane 66
21270 Zagvozd
Croatia
Need help?
Contact us for questions related to refunds and returns.
