{"id":8016,"date":"2021-10-02T07:13:57","date_gmt":"2021-10-02T07:13:57","guid":{"rendered":"https:\/\/qpickups.com\/qshop\/?page_id=8016"},"modified":"2026-01-23T22:15:18","modified_gmt":"2026-01-23T22:15:18","slug":"information","status":"publish","type":"page","link":"https:\/\/qpickups.com\/qshop\/information\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h3 data-start=\"130\" data-end=\"148\">How can I pay?<\/h3>\n<p data-start=\"149\" data-end=\"220\">We accept all major credit and debit cards, PayPal, bank transfers and more.<\/p>\n<p data-start=\"222\" data-end=\"376\">If your shipping address is in Croatia, you can also choose <strong data-start=\"282\" data-end=\"322\">Cash on Delivery (pla\u0107anje pouze\u0107em)<\/strong>. All available payment options are shown at checkout.<\/p>\n<h3 data-start=\"378\" data-end=\"415\">Is my payment information secure?<\/h3>\n<p data-start=\"416\" data-end=\"529\">Yes. All payment details are encrypted and securely transmitted through our website. Safe shopping is guaranteed.<\/p>\n<hr data-start=\"531\" data-end=\"534\" \/>\n<h3 data-start=\"536\" data-end=\"561\">Do I have to pay VAT?<\/h3>\n<p data-start=\"562\" data-end=\"661\">Orders shipped within Croatia and the EU include VAT.<br data-start=\"615\" data-end=\"618\" \/>Orders shipped outside the EU are VAT-free.<\/p>\n<h3 data-start=\"663\" data-end=\"699\">Can I buy VAT-free as a company?<\/h3>\n<p data-start=\"700\" data-end=\"796\">Yes. EU companies with a valid VAT number listed in the <strong data-start=\"756\" data-end=\"764\">VIES<\/strong> database can purchase VAT-free.<\/p>\n<p data-start=\"798\" data-end=\"909\">You can check your VAT number during checkout. If it\u2019s not recognized, please contact your local tax authority.<\/p>\n<p data-start=\"911\" data-end=\"1073\">Make sure your billing address matches the address linked to your VAT number and that the number is entered correctly. VAT invoices cannot be changed once issued.<\/p>\n<hr data-start=\"1075\" data-end=\"1078\" \/>\n<h3 data-start=\"1080\" data-end=\"1112\">How much does shipping cost?<\/h3>\n<p data-start=\"1113\" data-end=\"1203\">Shipping costs are calculated automatically at checkout based on the weight of your order.<\/p>\n<h3 data-start=\"1205\" data-end=\"1245\">What shipping options are available?<\/h3>\n<p data-start=\"1246\" data-end=\"1255\">We offer:<\/p>\n<ul data-start=\"1256\" data-end=\"1490\">\n<li data-start=\"1256\" data-end=\"1383\">\n<p data-start=\"1258\" data-end=\"1383\"><strong data-start=\"1258\" data-end=\"1307\">Croatia Post \u2013 AIR MAIL Priority (Registered)<\/strong><br data-start=\"1307\" data-end=\"1310\" \/>Delivery usually takes 1\u20132 weeks within the EU and 2\u20134 weeks worldwide.<\/p>\n<\/li>\n<li data-start=\"1384\" data-end=\"1490\">\n<p data-start=\"1386\" data-end=\"1490\"><strong data-start=\"1386\" data-end=\"1415\">DHL International Express<\/strong><br data-start=\"1415\" data-end=\"1418\" \/>Delivery usually takes 5\u201310 days within the EU and 7\u201314 days worldwide.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1642\" data-end=\"1645\" \/>\n<h3 data-start=\"1647\" data-end=\"1688\">Do your pickups come with a warranty?<\/h3>\n<p data-start=\"1689\" data-end=\"1871\">Yes. All pickups come with a <strong data-start=\"1718\" data-end=\"1737\">2-year warranty<\/strong> from the date of purchase and apply to the original owner only. Proof of purchase from Q Pickups or an authorized dealer is required.<\/p>\n<h3 data-start=\"1873\" data-end=\"1906\">What does the warranty cover?<\/h3>\n<p data-start=\"1907\" data-end=\"2035\">The warranty covers manufacturing defects only. It does not cover damage caused by misuse, abuse, or unauthorized modifications.<\/p>\n<hr data-start=\"2037\" data-end=\"2040\" \/>\n<h3 data-start=\"2042\" data-end=\"2073\">What is your return policy?<\/h3>\n<p data-start=\"2074\" data-end=\"2162\">If there is a problem with your order, please contact us within <strong data-start=\"2138\" data-end=\"2149\">30 days<\/strong> of delivery.<\/p>\n<p data-start=\"2164\" data-end=\"2269\">Items must be returned new and unused for a refund, unless they arrived damaged or were not as described.<\/p>\n<h3 data-start=\"2271\" data-end=\"2304\">Who pays for return shipping?<\/h3>\n<p data-start=\"2305\" data-end=\"2407\">We cover return shipping only if the return is due to our mistake (for example, a wrong or defective item).<\/p>\n<hr data-start=\"2409\" data-end=\"2412\" \/>\n<h3 data-start=\"2414\" data-end=\"2458\">Will I have to pay import fees or taxes?<\/h3>\n<p data-start=\"2459\" data-end=\"2623\">Customers outside the EU are responsible for any import duties, taxes, or fees charged by their country. Please check your local import regulations before ordering.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can I pay? We accept all major credit and debit cards, PayPal, bank transfers and more. If your shipping<\/p>\n","protected":false},"author":654,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8016","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/8016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/users\/654"}],"replies":[{"embeddable":true,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/comments?post=8016"}],"version-history":[{"count":27,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/8016\/revisions"}],"predecessor-version":[{"id":15817,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/8016\/revisions\/15817"}],"wp:attachment":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/media?parent=8016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}