{"id":15,"date":"2021-10-02T06:57:17","date_gmt":"2021-10-02T06:57:17","guid":{"rendered":"https:\/\/qpickups.com\/qshop\/?page_id=15"},"modified":"2026-03-11T15:46:55","modified_gmt":"2026-03-11T15:46:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/qpickups.com\/qshop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n\r\n\r\n<h2 data-start=\"97\" data-end=\"126\">Returns &amp; Refunds Overview<\/h2>\r\n<p data-start=\"128\" data-end=\"290\">Our return and refund policy is valid for <strong data-start=\"170\" data-end=\"204\">30 days from the delivery date<\/strong>. If more than 30 days have passed we can\u2019t offer a refund or exchange.<\/p>\r\n<p data-start=\"128\" data-end=\"290\"><strong>Custom orders are non-returnable.<\/strong> Any pickup modified at the customer\u2019s request and differing from our standard offering is not eligible for refund or return.<\/p>\r\n<p data-start=\"292\" data-end=\"400\">To be eligible for a return, items must be <strong data-start=\"335\" data-end=\"345\">unused<\/strong> and in the same condition in which they were received.<\/p>\r\n<p data-start=\"402\" data-end=\"469\">A receipt or proof of purchase is required to complete your return.<\/p>\r\n<p data-start=\"501\" data-end=\"551\">Refunds will not be issued in the following cases:<\/p>\r\n<ul data-start=\"552\" data-end=\"710\">\r\n<li data-start=\"552\" data-end=\"658\">\r\n<p data-start=\"554\" data-end=\"658\">Items that are not in original condition, or are damaged or missing parts for reasons not caused by us<\/p>\r\n<\/li>\r\n<li data-start=\"659\" data-end=\"710\">\r\n<p data-start=\"661\" data-end=\"710\">Items returned more than 30 days after delivery<\/p>\r\n<\/li>\r\n<li data-start=\"659\" data-end=\"710\">Items that are custom made or modified at customer\u2019s request<\/li>\r\n<\/ul>\r\n<hr data-start=\"712\" data-end=\"715\" \/>\r\n<h2 data-start=\"717\" data-end=\"727\">Refunds<\/h2>\r\n<p data-start=\"729\" data-end=\"872\">Once we receive and inspect your return, we\u2019ll email you to confirm receipt and let you know whether your refund has been approved or rejected.<\/p>\r\n<p data-start=\"874\" data-end=\"931\">If approved, your refund will be processed shortly after.<\/p>\r\n<hr data-start=\"933\" data-end=\"936\" \/>\r\n<h2 data-start=\"938\" data-end=\"950\">Exchanges<\/h2>\r\n<p data-start=\"952\" data-end=\"1014\">We only replace items if they arrive <strong data-start=\"989\" data-end=\"1013\">defective or damaged<\/strong>.<\/p>\r\n<hr data-start=\"1016\" data-end=\"1019\" \/>\r\n<h2 data-start=\"1021\" data-end=\"1043\">Returning Your Item<\/h2>\r\n<p data-start=\"1045\" data-end=\"1084\">To return a product, please send it to:<\/p>\r\n<p data-start=\"1086\" data-end=\"1152\"><strong data-start=\"1086\" data-end=\"1111\">GUITAR MAGNETS d.o.o.<\/strong><br data-start=\"1111\" data-end=\"1114\" \/>Ra\u0161\u0107ane 66<br data-start=\"1124\" data-end=\"1127\" \/>21270 Zagvozd<br data-start=\"1140\" data-end=\"1143\" \/>Croatia<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h2>Need help?<\/h2>\r\n\r\n\r\n\r\n<p><a href=\"mailto:https:\/\/qpickups.com\/qshop\/contact-us\/\">Contact us<\/a> for questions related to refunds and returns.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Overview Our return and refund policy is valid for 30 days from the delivery date. If more<\/p>\n","protected":false},"author":654,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/users\/654"}],"replies":[{"embeddable":true,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":9,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":15982,"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/pages\/15\/revisions\/15982"}],"wp:attachment":[{"href":"https:\/\/qpickups.com\/qshop\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}